FAQ's

FAQs

WHAT DO I NEED TO KNOW ABOUT ORDERING FROM LIBERTY?
We accept Visa, MasterCard. Currently we do not have a multiple shipping option. If you have multiple items going to separate shipping address, it is necessary to place separate orders.

HOW DOES LIBERTY HANDLE RETURNS AND EXCHANGES ON THE MOBILITY RANGE?
We will gladly assist you with your return. Please call our Customer Care Center Monday -- Friday 8:00 am -- 6:00 pm 0800 233 769 for assistance. Liberty has a 30-day money back guarantee. Returns and exchanges will only be accepted on merchandise purchased at Libertyhealthcare.co.nz or over our 0800 233 769 line.

Liberty will credit or exchange merchandise that is defective in any way.
Please allow 30 days for credits to be processed against your card.

WHAT ABOUT BACK ORDERS?
You will be notified within 24 hours if an item you have ordered is out of stock.

HOW IS MY PURCHASE SHIPPED?
Mobility Equipment : All merchandise is shipped via Small Package Ground or NZ Postal Service depending on total weight of order. Please allow 5-10 business days for delivery.
 
Adjustable Beds and Lift and Recline Chairs : These products are shipped through our nationwide dealer network.


WHAT IS LIBERTY'S WARRANTY?
Mobility Equipment : Liberty has a 3-year warranty on the frame and a 1-year warranty on all other parts.

Adjustable Beds and Lift and Recline Chairs : Liberty has a 25 years warranty on the steel frame and 10 years on the mattress, massage, lift motors and foundation.

We Support

We support our local community and clubs:
Whangaparoa Golf Pennants teams
Life Education Rodney
Age Con

Contact Us

Ph: 0800 233 769
Email: admin@libertyhealthcare.co.nz
18-20 Curley Ave, Silverdale, Auckland NZ

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